Download: Servicing ITSM HANDBOOK DESCRIPTIONS MANAGERS eBook (ePub, KINDLE, PDF) + Audio Version


  • File Size: 733 KB
  • Print Length: 291 pages
  • Publisher: Trafford (December 27, 2013)
  • Publication Date: December 27, 2013
  • Language: English

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Overall the book serves as quite a good overview of the Service Catalog Management process of ITIL last year. It provides a detailed example of a service list that could be employed by organizations as a template for constructing their own. I don't agree with all the examples, as I think some of the distinct services could be combined into less services with attributes (such physical vs. virtual server hosting), and there is too much emphasis on internal, technical services for most organizations. Major should really be on consumer or customer-facing services. I admit these external services can be difficult to summarize in a book as they are incredibly specific to the vertical industry and organization., I've purchased all the books from Randy Steinberg. They are incredibly practical and useful. They are well written and easy to understand. On Servicing ITSM, this is a great book. It might not apply right to your services or products but you may easily adapt., Misses the mark, This particular is another practical, flexible book by Randy that gives me a game plan that I can modify and at least get something going. Clever ideas imply nothing if they can't be implemented. Randy's ideas are based on real-world application and every book of his has something which i can use where I work. This, like Implementing and Architecting, will prove to be a valuable reference to me. Say thanks to you, Randy, for posting your experiences., The low resolution of the photographs made it difficult to decipher the diagrams. Otherwise, a nice quick read for a list of service information., The author takes it down to street level with tools and information to help IT management quickly boost their organization. Ideas are scalable, fit collectively well and should help., It helps me in planning ITSM for my customer. I have a clear understanding on what kind of input, output and desire result., Clear-eyed and practical!

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Servicing ITSM HANDBOOK DESCRIPTIONS MANAGERS
Average Rating: 4.73
Votes: 10
Reviews: 1